Kathy is fabulous....should work on her staff. To start, the truth is Kathy has an elegant selection of dresses for the bride and bridal party that is beyond compare. Her slogan says it all. Kathy is very classy, especially compared to some of the other crass store-owners in the area, and as a fomer bridal couture model, she knows her stuff. Kathy can read a client and know exactly what the perfect dress is for that girl. She did that exact thing for me, yet I spent weeks comparing her dresses and knowledge to about 30 othe stores in the tri-state area before coming back. She treats you like a queen and gives you undivided attention during your visits. She went above and beyond for me, selling me a sample dress, yet surprised me by ordering a brand-new dress at the same price. Who does that? It is for those reasons that I recommend her store, in spite of the fact that I have a few grave complaints against her staff. Some twit at her store (NOT Kathy) gave me the wrong slip for my gown, which caused major problems throughout my wedding day, and she failed to mention that the directions for the bustle were pinned on a TINY piece of paper to the hanger. Consequently two of my bridesmaids and I missed the ENTIRE cocktail hour because we didn't have the directions that were attached to the hanger in my HOTEL room. It was a terrible feeling knowing that my cocktail hour was slipping by as I was in the bridal suite having a panic attack. I was over-heated in the gown all night because I was given a multi-layered slip made of cheap, scratchy material and not the simple slip I was supposed to have. The slip I was SUPPOSED to have lifted my dress much more effectively, so I could walk with ease instead of tripping around, which is not a glamorous look. Also my pictures don't look as good as they should because the front of the dress isn't lifted. That's a mistake I'll remember everytime I see my wedding pictures. Thanks. Had this girl actually checked the paperwork more carefully, or if my things were organized at the scheduled pick-up time, I would have enjoyed my reception a lot more, and my pictures would look better. Also, the dress was not even steamed and ready to go at the scheduled pick-up time, as it was promised! How they could let an amazing experience fall apart at the last minute is so disappointing to me. My only complaint looking back at my entire wedding day, with multiple vendors and potential for error, was due to this dumb girl's careless mistake. All in all, I highly recommend Kathy's Bridal; people can't stop talking about how beautiful my dress was. Kathy really does have an elegant and current selection of dresses at prices you cannot find anywhere else. Just make sure you get what you're supposed to at pick-up, that it IS in fact ready before you waste your time driving there, insist that the order is double checked before you leave, and know where those bustle directions are.
Kathy is an Angel- saved my wedding!.
I originally purchased my dress from another local bridal store that is a chain. They never called ot inform me that my dress was in- they sent me an email which I never checked. Two weeks before my wedding I go to pick up my dress and it doesn't fit. Why? because every time I was there they never measured me and guessed what size I would be. Two weeks before my wedding and standing there crying in a dress that didn't fit me they refused to take responsibility and did not offer any type of help but to refund my money.
Kathy's bridal is where I had gotten my bridesmaids dresses from and should have looked for a bridal gown in the first place. When one of my bridesmaids was in her store getting her alterations done she was telling Kathy about my situation. Kathy was very concerned and even gave my bridesmaid a gift to give to me and told me that everything would be ok. I called Kathy the next day to see if there was anything she could help me with. She told me to come in the next day that they were open and we could try on dresses. Kathy went above and beyond and cared about a girl that was not even a customer of hers in the first place. She was truly concerned and made me feel like someone actually cared about my situation. I found the perfect dress! It was the first one I tried on and I knew it was "the one". It was 100x more beautiful than my original and was everything I could hope for. It was not in my size at the store. Kathy made some calls and did everything she could to see if she oculd get the dress in in my size in time and to accomodate my budget. Everything worked out in the end..... 11 days before my wedding she helped me find the perfect dress and it will be here tomorrow. If it weren't for her I would not have a dress at all for my wedding day and I am extremely grateful. I extremely reccommend any bride to go to Kathy's bridal in Edwardsvillle. They will go above and beyond to make sure that your day is perfect and you are stress free!!!!
Bad Experience EVERY TIME.
I have gone to Kathy's Bridal on several different occasions. This is only because I have been in bridal parties in which the bride has chosen to order our dresses from Kathy's Bridal. Each time, Kathy (yes, the actual owner) was rude, not only to me but also the bride! The sizes ordered were completely wrong, even after I was measured by her staff. And we still had to pay ungodly amounts to get her mistakes fixed. She is rude and confrontational, and is lacking severly in customer service skills. The only reason this place stays in business is because the area is lacking in bridal and formal wear storefronts with large selections. That is their only plus. So, if you don't care about being talked down to, or accused, or paying large sums of money for someone else's mistakes, then Kathy's is the place for you!!!
I hope Kathy actually reads these posts.
disappointment. Before going to try bridal dresses on at Kathy's, I browsed her website and was impressed with her gowns. However when I arrived for my appointment none of the dresses were in the store to try on.. and many dresses i liked i was just told would not look right on me. when i finally tried on a gown i liked and would consider buying i was told i could not try on a viel or tiara until i set up another appointment and had my hair done the style i wanted it for the wedding. Needless to say i went to another local bridal shop that carried the same gowns and got great service and bought my dream gown!
Above and beyond.... I first went to kathy's just to browse at wedding gowns with some of my bridesmaids. The place was packed with other bridesmaids trying on dresses and a full bridal party in the bridal gown fitting room. Kathy's employees went out of their way to introduce themselves to me and offer assistance without being pushy. I since went to many other stores and was constantly drawn back to Kathy's. I don't recommend this store to just anyone - only if you are looking for the best!
TERRIBLE. I ordered a bridesmaid dress in a size 12 despite Kathy's suggesting I order a 14 according to my measurements and manufacturer’s size chart; however, the 12 sample fit me perfectly. So in order to avoid unnecessary alteration costs, I requested a size 12 which fit in the store. Months later, I received the dress labeled size 12 which was HUMUNGOUS! To make sure it wasn't my body that changed, I went to the store and tried on the sample size 12 (which fit perfectly again, possible even a bit snug) and then tried on MY size 12 which was so large it was falling off of me. Kathy herself refused to explain or account for the size discrepancy and even suggested the problem was that I should have ordered a size 14 according to my measurements, which was the most illogical suggestion I've ever heard since I was standing there in a 12 that was too large! She claimed it was solely the manufacturer's fault and failed to see her role of responsibility as the party who sold the defective dress to me. Since it was obvious I ordered a size 12 and received a size 14 labeled as a size 12, I asked Kathy how she would handle this in order to avoid me paying for someone else’s mistake and having to pay alterations fees to make the dress a size 12, as I ordered. She told me to take it or leave it and said she would not pay for anything and admitted no responsibility. I found the fact that you can only pay for alterations in cash, yet dresses in all forms of payment suspect, so I took the dress to a local tailor who charged me 1/3 the cost of what Kathy's charged the other girls in the party for the alterations and my altered dress ended up fitting like a glove after the outside tailor altered it. I received mislabeled merchandise which cost me an unnecessary $30 in alterations and was VERY RUDELY treated by Kathy herself throughout my entire experience, including her hanging up on me on one occasion and claiming to my face later that she didn't. Bottom line- I found deficient business ethics, products, and customer service during my experience at Kathy's Bridal. My suggestion-go to Gerri's Bridal in Pittston, they carry many of the same exact dresses and brands at great prices and are customer friendly and very personable. BUYER BEWARE!
awesome prom dresses. last yr was my first yr entering prom excitement. that day i shopped in dolly's, gerrys, davids, place one, marges, and head to toe. in these 6 stores i received rude service, wasn't helped at all, and wasn't even greeted when walking in. i came to prom excitement in disgust trying to find a dress already. two high school girls greeted me very kindly and helped me find my perfect dress. they told me what styles and colors would flatter my figure and my skin tone. i also highly recomend prom excitement. when you walk in the store you will be amazed by how many unique, one of a kind dresses you will find and their helpful staff will help you with WHATEVER you need. thank you.
BEST DRESS STORE EVER !. For every occasion that i've had to get a formal dress for whether it was for a sweet 16, a wedding, semi, or prom, i was satisfied every time. They were very helpful when it came to pinking out not only the dress, but also the shoes and jewelery that accomidated the dress. If they didn't have the dress i wanted in the right size and color, they were kind enough to call the actual designer to see if they had any in stock and if they did, they ordered it right there on the spot and it was there in the matter of a week. Their alterations for the dress were fabulous and it won't break you. Kathy kindly steamed my dress and gave me a garment bag with no additional cost. I highly recomend Kathy's Bridal/Prom Excitement to make your special day the best.
Best place Ever to get any type of formal dress. I have been purchasing dresses from Kathy's Bridal and their new store Prom Excitement for the past 5 years. Their outstanding service and quality makes me keep coming back to purchase more gowns. Their alteration services is very inexpensive and a fantastic service. Every time i went in there, i was greeted and helped throughout my whole entire process of finding a perfect dress. Kathy's Bridal/ Prom Excitement made me feel like the princess of my prom. I also was in a bridal party which purchased dresses from Kathy's Bridal. Their bridal consultants were there to help every step of the way for example by helping the bride, my cousin, with tuxedo style suggestions, and flower arrangements. Their bridesmaid sections and bridal section has no comparison to any stores in our area. I highly recomend Kathy's Bridal/ Prom Excitement to anyone who is looking for a formal dress for ANY occasion.
big bucks poor service. i only gave it a 1 star because the dress wa beautiful. i wa extremely dissatisfied with the rudeness and the way i was treated. we went in february and picked out the gown and received it the week before the prom. with the discourteous treament at that point after there was still a porblem i may not have gotten thhe dress then if i hadn't been insistent. i felt as though once i got my money it was tough luck!!!! it took what seemed like forever for the alterations to be done and then there were still prblems which we got blamed for. all i can say is that whoever plans to get a dress there stay on the ball and bring reinforcement with you to check the dress over with attention yo every detail. after that you may be on your own.hope you don't make a mistake,a very expenive one,too!!!!!!!
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