Kingston >Household Appliances > Voitek Tv & Appliance Inc
639 Wyoming Ave, Kingston, PA | Directions 1870441.270360 -75.887181
Neighborhoods: Forty Fort
Avoid their extended warranty – This company sells warranties that basically, don't exist. 3 years ago for $99.95 my husband purchased a 3 year extended warranty for a GE refrigerator worth $1500.00. We new that parts needed replaced before the warranty ran out so we contacted Voiteks. The women we spoke with didn't seem to know what the words "extended warranty" meant because we had to repeat it several times as we were shuttled back and forth between the two of them. Then a mysterious "man's name" was offered as someone who would call us soon. After a week we tried again. Finally someone showed up on March 26th. Said he'd check on the price of the parts and if they are covered under the warranty and would call me the next week. Needless to say we've not heard from him since. Left another message with Voitek's and they aren't returning my call. Buyer beware of this company.
Poor customer service after the sale. – This is a local high end appliance store selling Sub Zero, Wolf, Bertazzoni etc... They are very accommodating before the sale and until delivery, after that you're on your own. Should you purchase something that does not work they will not assist you at all. The appliance repair service they use is impossible to reach and they are unfamiliar with repairing the brands Voitek's sells. This is not the first problem I have had with Voitek's and their service/customer service, but it will be the last. I should have ordered off of the internet at least I wouldn't have been disappointed with the customer service. In my case it didn't pay to buy locally.
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