Pet Wonderland Inc

Doesn't Recommend

J D.

Joined 6 months ago

Puppie mill . When we bought are boy the breeders name was zimmermen located in Lancaster. Just google zimmermen puppie mill our beloved boy died at 18 months from heart failure vet say genetic overbreeding this place is disgusting please don't buy from this puppie mill

Doesn't Recommend

Sarah N.

Joined 1 year ago

Disgusting. I wish I could give a negative star. They don't deserve even 1. They are disgusting, not only their employees either.

Their rodent tanks are overfilled, with no food or water (if they do have water it's brown and filled with feces), they aren't separated by gender either. Their cats living conditions are no better. I've been there once and the scum working hit a cats head off the door (accidentally) after bringing it out to show a costumer and laughed about how it would have brain damage now.

I hope this place gets shut down ASAP.

At least name it truthfully- Pet Scumland

To the people that buy animals there you aren't just paying bills for scumbags but you are also supporting puppy mills. Heck, I would rather (if they MUST) support puppy mills in a DIFFERENT STORE. Not this scummy unprofessional "business"

Recommends

Taralynn1092

Joined 3 years ago

very helpful. I myself think this store is wonderful . I was treated very nice and the manager was very helpful when we were looking at which type of yorkie to get. she answered all of our questions and was very polite. I think the new location is also very clean and sanitary. I will be buying my yorkie from here and anything else i need . very impressed !

Doesn't Recommend

Mollie09

Joined 4 years ago

Bad. I was recently searching for a new companion when i came across a sign that read PUPPY SALE! I fell in love with a MIXED BREED and was extremely shocked when the lady said she costs $900 ON SALE!!!!

Doesn't Recommend

petluvr44

Joined 4 years ago

I am not the only one!. Well I guess I'm not the only one that feels disgusted about this place. I have read various reviews regarding the staff, and of course, the owners that have little to no knowledge when it comes to proper pet quality. I have over 15 years working with animals and unfortunately have come across people that are in business only to make a profit, no matter what it entails. Now I know why they go through so many applicants. Nobody stays for very long. I can't wait until they are put out of business for good.

Doesn't Recommend

ihtm1

Joined 4 years ago

hell hole. horrible

Doesn't Recommend

Dmajesty

Joined 4 years ago

Aweful Management. My child always asks me to go there, I do sometimes to look at the pets. But I HATE going there, the MANAGER is self centered and rude, he does not even smile. I get such a negative vibe when I walk in there. Employees there change like underwear. More mouses to sell then actual pets. Over priced items. I tried to go in there and feel welcome, it just does not happen. Terrible customer service. I drive 10 minutes to Pet Supplies Plus to get my pet supplies, when they are about 2 minutes from my house. I won't give them any business. Even if I spend $2.00 in there- I should be greeted and waited on every time, I tried them to see how they run business a few times, but they knew me to just walk in and look so they just never bothered. They only seek people who are going to spend alot of money in there. SALES SALES SALES. Have no knowledge of the dogs. They go through a list to get their answers, and most of the time don't know about the animals they sell. POOR QUALITY CUSTOMER SERVICE, OVER PRICED ITEMS.

Recommends

susankosloski

Joined 4 years ago

Great addition to W-B area. We have recently purchased a puppy at the new Pet Wonderland and they can't keep their high quality pups in the store. I have been going there since they opened with my kids and this store is super nice. Sure, it's high end stuff, but it's really nice. The puppies especially are well cared for with lots of play time with customers. They clean cages several times a day and the pups are pampered and playing in the play room. The garden center is nice with unique items to choose like the soy candles. I don't know the owners but I'm sure they have invested a lot of money into their new business. It's Dundee Gardens nice with a pet shop twist. For the spring I heard they are adding some tables to the huge deck area and possibly getting drink machines so you can relax outside overlooking the garden center. We are looking forward to that just to get away from home for a bit. It's unfortunate when people have a bad experience with a sick puppy, but sometimes that does happen and I hope it doesn't happen to me. Pet Wonderland has good quality pets that I'm sure don't come from puppy mills. I have only seen beautiful pups of show quality in the store since they opened and I'm in there a lot with my kids and we have played with many puppies there. I'm not an expert but I am a huge fan of dogs and I watch alot of Animal Planet and dog shows. Stop in once and you'll be sold on this pet shopping experience.

Doesn't Recommend

missmelrocks

Joined 5 years ago

Danger! Danger!!! I smell a puppy mill!!!!!. I consider myself to be an extreme animal lover.and I've BANNED PET WONDERLAND for years. In fact I worked for one of their compeditiors for years. I was looking for another puppy. Now like I said, I havn't been in this store for years, ever since their turtle tank had a VERY DEAD TURTLE in it,then i went back in a week later and it was still there!! So I reluctantly went in,and nothing had changed it smelled awful..the dogs were obviously being neglected. I saw this tiny chihuahua in a cage.shaking uncontrollably,he didnt even have a little towel to lay on.The woman that waited on me didnt know his age, where he came from,all questions you MUST ask when buying a puppy. And the employee huddled over me like a vulture, smothering me and not giving me a chance to decided. Now much like the other review with the lab/wam mix, I just couldnt put him back in that cage.so i shelled out $1200.00 for my little "menudo". When i got home i picked him up and noticed that he had an umbillical hernia,which they should have told me about. They also failed to mention that even though his parents are aca registered,he couldnt be. I took him to my vet and she confirmed it..we faxed the report over to them...and they were supposed to call me back but they never did...i have a feeling that they are going to fight having to pay for this surgery..which costs two hundred dollars! I've also heard form former employees that they absolutley put dead or dying animals in the freezer!! So if you are in the market for any pet (even a goldfish) GO ELSEWHERE!THESE ARE MONEY-HUNGRY, SICK PEOPLE THAT DON'T HAVE ONE OUNCE OF COMPASSION IN THEIR BODIES!WE NEED TO SHUT THEM DOWN! PS. IF AN ANIMAL CAN'T BE REGISTERED OR HAS A NON-LIFE THREATENING DEFECT..THEIR PRICE SHOULD BE REDUCED DRASTICALLY...TO GET IT A GOOD HOME, BUT PET WONDERLAND DOESNT CARE ABOUT GETTING THEM GOOD HOMES WITH PEOPLE THAT WILL LOVE THEM..IN THEIR MINDS...THERE IS ALWAYS ROOM IN THE FREEZER........MAN, I HATE THAT PLACE!!

Recommends

FidsMountain

Joined 5 years ago

New Location. This store has moved to a new location on Blackman Street in Wilkes-Barre. The new facility had all new cages and furnishings. Lets hope that the management will take note of prior problems with regard to selling sick animals and inattentive, uncaring, staff and make adjustments. There were some cats and dogs and several birds and all looked like they were being properly cared for. I would recommend, however, that the management close the bird and cat room with glass doors to keep the animals from being startled by strangers and to keep little children's hands out of cages. I did recognize a dog that had been in the shop for several months, since before the move to the new location. Hopefully, the dog is getting out of his cage for exercise and human attention on a daily basis. The store manager plans to "diversify" and eventually open up a garden center and a card and gift shop.