757 Kidder St, Wilkes Barre, PA | Directions 1870241.250246 -75.843614
Neighborhoods: Laurel Run
Terrible management - doesn't care about the animals they are selling – I used to work for this pet store and quit after three days for the lack of respect they show to their customers, the lack of care they give the pets, and the frozen animals in their freezer they have for their staff to use. The poor animals with kennel cough are all treated with the same dispenser without being cleaned in between, the dogs are left in their kennels, sometimes too small for their bodies to be able to move around or stand on all fours comfortably, and the way they treat their staff not allowing staff to be around certain animals if they show they have a heart towards them...terrible management, poor animal care, and poor customer service...the store should be closed and the animals rescued from the neglect...
How is this place still in business? – They sell sick animals, & have been for years... I had a horrible experience with this place & the owner Sandi Miller over 10 years ago. They sold me a sick kitten that eventually died, they blamed me & told me I was banned from the store & from what I see she is still at it. PLEASE do your research before buying an animal from Pet Wonderland, just look at their record it speaks for itself.
Avoid this store at all costs – I went into this pet store two months ago. I asked one of the sales people, her name was Sandy, about some of the breeds. She knew very little. She kept saying isn't that dog cute. It has such pretty coloring.
She was unable to answer any of my questions. She knew zip about dogs. I think the owners should hire better staff with more knowledge. I heard one women complain about kennel cough a second women was holding a puppy and you could see fleas on it. I think they should clean up their act.
Coming all the way from AZ do not buy pets here! Liars, greedy, heartless and they treat the animals horrible!!!! They will sell you anything that still breathes. Awful owner and she threatens customers
Avoid like the plague! – I am the proud owner of 4 dogs one of which came from Pet Wonderland. This was the last dog that we have purchased and purchased her from there in January 2007. She was a lab/weim mix and was about 3 months old or so. She was very active, but when we were checking out she was coughing and hacking uncontrollably. The one woman working there was going over the warranty, etc for our "Midnight" and she got to the part about kennel cough. She laughed and joked that Midnight had kennel cough and that it was no big deal. I didn't think of it at the time, but when we got home realized that we had 3 other dogs in the home (all of which were vaccinated against kennel cough-but which makes no difference because it can still be contracted after vaccination.) The manager and the employee at the pet store assisting us were well aware of the fact that all the dogs there had kennel cough including our dog and that we had 3 more at home that were healthy and we were bringing this infection into our home. We couldn't leave the little sweet girl there so we took her home. I took her to my vet of many years for her checkup and assessment of her kennel cough and she was put on antibiotics and cough pills for the kennel cough. I called the store and spoke with the manager when I got home and she informed me that because I knew she was sick when I received her, I was not entitled to any form of reimbursement what so ever. Now granted, the total cost of all medications was $40.00 for the antibiotics and 2 seperate rounds of cough pills, but the principle still is what matters. I followed all procedures right down to when I took her in, getting the vet form filled out and signed, and notifing the store before the "deadline" and I received nothing. In short, do not ever purchase a pet from this store. Go down the street, or better yet to your local SPCA or humane society.
Horrible expierence... – In short we purchased a kitten from the store, the kitten died the same day as his vet appointment. My partner took the kitten to the store and was ridiculed by the employees and manager at this location. I wrote to the Better BB about this, and the response from the 'manager' at the store was that the kitten was alive and well. (Even though he was brought back in a shoebox....) They refused to give the body back for a proper burial, and he was indeed tossed in a trash can outside the store. They did nothing for me, and made me select another kitten, which in turn had ringworm which we didn't know about, we ended up contracting this from the kitten. He had surgery for entripion, and also suffering from a kidney disease...
Horrible Customer Service – I was treated horribly in the store while I was purchasing products. The Manager Amy stood there and allowed her employess to act this way. I use to shop there often. Never again. It may have been a personal attack, Im not sure. You should be able to go to a store and not be degraded. Professional behavior is important. None found here.
Example: I was waiting for my supplies I just paid for and I was moved because another customer was there and need to be checked out. Although my order was not complete. Rude, Nasty Staff.
horrable store to deal with – we purchased a new minerature longhair dachshund on 9/8/05,he got sick 3 days after we took him home.he passed away on 9/14/05 at our vet hospital.called about procedures to get a credit(not real important but thing we must do somtimes)anyway we were treated with no respect and no respect for the puppy.we tried to get the puppy back off of the pet store on 9/15/05 bucause they put him in a freezer.not for a day but for a wee before they would send him for an autopsy.anyway er thought this was horrable and decided to forget about the money(1400.00)and give shooter a proper funeral.they told us ewe ould not havbe him back and if we give them any trouble they would drag out the warranty as long as they could..
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