Head To Toe

Doesn't Recommend

Haley S.

Joined 6 months ago

Do not go to this bridal shoppe. They don't order correct sizes and then are rude, rude, rude people. They will not work well with you, especially if you are out-of-town. I tried going here for a prom, when in high school, about 10 years ago and they were so bad... now, even with changed management, they are even worse, as I had to go to them as a bridesmaid. Please don't put yourself or your bridal party through their poor customer service.

Doesn't Recommend

megtucker11

Joined 2 years ago

Poor response to error, lack of professionalism!. I really wish I would have read reviews before going to Head-to-Toe, but my first few experiences there were great so I didn't realize the problems until it was too late. I had few problems with the dress selection process, though the prices were significantly higher than I was expecting, and the consultant picked out several dresses that were above my budget (of course one of them happened to be the dress I fell in love with!).

I experienced problems when my dress was officially ordered. While they had me sign my initials to indicate the size I wanted to ensure they could not be accused of any wrongdoing later, I was unaware that the size they had written down for me was not the size I had requested based on the dress size I actually tried on! When I tried on a size that fit snugly, I asked the consultant to order one size bigger just for comfort and in case I gained a few pounds. Instead of a size bigger, they ordered a size smaller! When my dress came in and did not fit, I was horrified...Granted, I had gained a few pounds as I suspected I might, but I had not gained enough to not zip the dress! When we realized the initial measurements did not match the size that should have been ordered for me, the consultants immediately went from sweet and accommodating to nasty and inconsiderate. They became defensive and took absolutely no responsibility, citing that I had signed my initials so they were not liable. I was not as upset with the fact that the wrong dress had been ordered (because it was partially my fault for signing before confirming the size was what I wanted), I was extremely distraught at the disrespect and rudeness of the women. Only one woman, who happened to be the seamstress from upstairs, was comforting and said that they would do everything they could to make it fit and not to worry--and she did in fact do so (for a hefty fee of course). The least I would have hoped for was for the shop to cover the cost of taking the dress out, which would have probably fit if the right size had been ordered. Overall, I was deeply disappointed with this treatment from the employees and I would never recommend anyone go there unless you are sure nothing will go wrong. I completely understand that these bridal shops need to cover their butts, but I certainly still expected a degree of professionalism and for them to own up to their mistakes.

Recommends

goldene2

Joined 3 years ago

Congrats Head to Toe!!!!. Congratulations Head to Toe on winning The Electric City's Best Wedding Dresses for the 4th year in a row. Way to go!!!!!!!

Recommends

delilahL

Joined 3 years ago

Head to Toe, the only place to go!. I don't know what Head to Toe these past reviewers have gone to, but it's certainly not the one I trust all my formalwear needs to!

Head to Toe has an extensive selection of gown styles, complete with accessories, shoes, headpieces, and clutches to go with it. Their service is impeccable. Each employee works with pleasant, seamless expertise. They KNOW what they're doing. The best part is, if your perfect dress doesn't fit, they have an alteration place "Thread to Sew" located upstairs! (talk about convenient!) When I got my prom dress, they did more than just hem it, they brought to life every little detail I was looking for.

The store is beautiful, the walls lined with dresses. The dressing rooms are spacious. I have tried countless dresses on, and they all have been of impressive quality.

I assure you, you will find no better Bridal Shop in the area.

Doesn't Recommend

social butterfly

Joined 4 years ago

Very disturbing. I purchased a very expensive dress for a special social event I was attending. After waiting several months for the arrival of my dress I made the mistake of inquiring when it would be delivered. I was verbally attached, accused of not trusting the business ethics of this shop. As I feared, the dress never arrived. Three days before my event I went to a different bridal shop near- by, purchased the same dress, they easily had it shipped over night, altered and ready for me for my party. No fuss, no drama. Do yourself a favor and shop elsewhere. Life is difficult enough, there are many reputable, pleasant specialty shops in this area. Don`t put yourself through the drama of shopping at Head to Toe.

Doesn't Recommend

LRB72

Joined 4 years ago

Horrible Experience. Horrible experience!

Mother of the Bride

I purchased a gown for my daughter's wedding and took it upstairs from Head To Toe to their alterations shop, Thread To Sew. I was very dissatisfied with the workmanship and the nonchalant attitude of the staff. My gown was hemmed too short and therefore I had to purchase another pair of shoes. The gown was altered, but was still too big on top. I went back at least three times, to no avail.They insisted it looked fine and the straps and double sided tape would make it fit better. I finally left with the gown, paying $85 in alteration fees for a gown that would not be wearable. Two days before the wedding I found a tailor in my community and he could not believe the poor workmanship and the fact that they had no concern for their reputation. He removed parts of the alterations and took the top of the dress in by three inches. He said he would have the dress ready and it would be all that I had imagined for my daughter's special day. He was right. I don't know why this was not done the first time and correctly by Thread To Sew who claim to be professionals. I spoke with the co-owner the following week in regards to my dissatisfaction and additional fees to fix the gown. She felt I had rectified the problem myself and I could wear the gown, so she did not see a problem. No apology, no compassion, nothing. She ended with if I did not choose to go there again, that was my choice. With that she ended the call. I will not patronize their dress shop or alterations department and will never recommend their shop.

Doesn't Recommend

polite person

Joined 4 years ago

dishonest business. I was a mother of the bride. My dress was ordered in a size too big, even when I questioned this, the order was put through in a larger size. Waited many months for the dress to come in knowing it had to be altered, when I questioned the date of arrival for my dress I was accused of being beligerant. I have never been beligerant my whole life. My dress never came in and when I questioned why this happened, I was screamed at so badly I was shaking afterwards. Would never recommend this place for any event ever.

Doesn't Recommend

1stTimeBridesmaid

Joined 4 years ago

Highly disappointed. This is my first time I have ever been a bridesmaid and Head to Toe made it a stressful experience. The employees were extremely rude. When I came to pick up my dress to be fitted I stood there for 10 minutes until one of the five girls/women behind the counter helped me. The seamstress took 5 minutes to pin my dress. When I returned for the dress it did not fit, it was still too big. I wanted the seamstress to take the dress in more, b/c the top was hanging off of me, and she said the dress fit fine. Luckily, my great aunt is a seamstress and fixed the dress for me.

Doesn't Recommend

mom of groom

Joined 4 years ago

worst bridal salon, verbally abusive without reason. I am the mother of the groom, I paid form my very expensive dress in full. Two weeks before the wedding I called to inquire about my dress, was told it shipped that day. The week before the wedding I called and was told it shipped that day and would be in in three days. Four days latter, three days before the wedding, still no dress. When I asked if my dress was in I was verbally abused, screamed at so loudly that my co-workers could hear theconversation across the room. I would never speak to anyone that way. Still no dress

Doesn't Recommend

Scrantonian

Joined 4 years ago

Terrible experience, NOT recommended!. I bought my wedding dress and bridesmaids dresses here and it was a terrible experience. They told me that they do not order dresses in and only sell what's in stock (which turned out later to not be true) and ended up selling me a size 14 dress. They also insisted I needed to purchase a seperate bra for it. Well I took it to another seamstress (after reading reviews on here) and she told me I actually needed a size 4-6 dress and there was already a bra built in it. My seamstress also said that she had an entire closet full of dresses that had been altered wrong from Head to Toe that people had brought in for her to fix. The bra I bought from them was still sealed in it's bag so I called to try and return it and the owner started yelling at me (I consider myself a very calm, shy and curtious person) and hung up on me. I had a relative call back and she hung up on him too. Neither one of us was yelling or cursing or doing anything disrespectul to warrent that. When my bridesmaids had their dresses altered they botched one of the jobs so much that it had to be realtered 3 times! It ended up costing a fortune. I wish that I had listened to the negative reviews on here from the start but as you know sometimes it's hard to trust a review written by someone else. You think, oh that was just one bad incident, some people complain about everything (which trust me I do not) or there are problems with every wedding dress shop..and that may be true but no one deserves to be treated that way by the owners and staff of a place were you are spending so much money. I do not recommend them at all but if you do go there please keep in mind what I told you. You can't say you weren't warned!