Head To Toe

11/28/09

Very disturbing

by social butterfly at Citysearch

I purchased a very expensive dress for a special social event I was attending. After waiting several months for the arrival of my dress I made the mistake of inquiring when it would be delivered. I was verbally attached, accused of not trusting the business ethics of this shop. As I feared, the dress never arrived. Three days before my event I went to a different bridal shop near- by, purchased the same dress, they easily had it shipped over night, altered and ready for me for my party. No fuss, no drama. Do yourself a favor and shop elsewhere. Life is difficult enough, there are many reputable, pleasant specialty shops in this area. Don`t put yourself through the drama of shopping at Head to Toe.

• Pros: hmmmm
• Cons: too many to mention

10/12/09

Horrible Experience

by LRB72 at Citysearch

Horrible experience!

Mother of the Bride

I purchased a gown for my daughter's wedding and took it upstairs from Head To Toe to their alterations shop, Thread To Sew. I was very dissatisfied with the workmanship and the nonchalant attitude of the staff. My gown was hemmed too short and therefore I had to purchase another pair of shoes. The gown was altered, but was still too big on top. I went back at least three times, to no avail.They insisted it looked fine and the straps and double sided tape would make it fit better. I finally left with the gown, paying $85 in alteration fees for a gown that would not be wearable. Two days before the wedding I found a tailor in my community and he could not believe the poor workmanship and the fact that they had no concern for their reputation. He removed parts of the alterations and took the top of the dress in by three inches. He said he would have the dress ready and it would be all that I had imagined for my daughter's special day. He was right. I don't know why this was not done the first time and correctly by Thread To Sew who claim to be professionals. I spoke with the co-owner the following week in regards to my dissatisfaction and additional fees to fix the gown. She felt I had rectified the problem myself and I could wear the gown, so she did not see a problem. No apology, no compassion, nothing. She ended with if I did not choose to go there again, that was my choice. With that she ended the call. I will not patronize their dress shop or alterations department and will never recommend their shop.

• Pros: none
• Cons: lack professionalism

09/27/09

dishonest business

by polite person at Citysearch

I was a mother of the bride. My dress was ordered in a size too big, even when I questioned this, the order was put through in a larger size. Waited many months for the dress to come in knowing it had to be altered, when I questioned the date of arrival for my dress I was accused of being beligerant. I have never been beligerant my whole life. My dress never came in and when I questioned why this happened, I was screamed at so badly I was shaking afterwards. Would never recommend this place for any event ever.

• Pros: hmm
• Cons: lied to