Head To Toe

10/12/09

Horrible Experience

by LRB72

Horrible experience!

Mother of the Bride

I purchased a gown for my daughter's wedding and took it upstairs from Head To Toe to their alterations shop, Thread To Sew. I was very dissatisfied with the workmanship and the nonchalant attitude of the staff. My gown was hemmed too short and therefore I had to purchase another pair of shoes. The gown was altered, but was still too big on top. I went back at least three times, to no avail.They insisted it looked fine and the straps and double sided tape would make it fit better. I finally left with the gown, paying $85 in alteration fees for a gown that would not be wearable. Two days before the wedding I found a tailor in my community and he could not believe the poor workmanship and the fact that they had no concern for their reputation. He removed parts of the alterations and took the top of the dress in by three inches. He said he would have the dress ready and it would be all that I had imagined for my daughter's special day. He was right. I don't know why this was not done the first time and correctly by Thread To Sew who claim to be professionals. I spoke with the co-owner the following week in regards to my dissatisfaction and additional fees to fix the gown. She felt I had rectified the problem myself and I could wear the gown, so she did not see a problem. No apology, no compassion, nothing. She ended with if I did not choose to go there again, that was my choice. With that she ended the call. I will not patronize their dress shop or alterations department and will never recommend their shop.

• Pros: none
• Cons: lack professionalism

09/27/09

dishonest business

by polite person

I was a mother of the bride. My dress was ordered in a size too big, even when I questioned this, the order was put through in a larger size. Waited many months for the dress to come in knowing it had to be altered, when I questioned the date of arrival for my dress I was accused of being beligerant. I have never been beligerant my whole life. My dress never came in and when I questioned why this happened, I was screamed at so badly I was shaking afterwards. Would never recommend this place for any event ever.

• Pros: hmm
• Cons: lied to

09/08/09

Highly disappointed

by 1stTimeBridesmaid

This is my first time I have ever been a bridesmaid and Head to Toe made it a stressful experience. The employees were extremely rude. When I came to pick up my dress to be fitted I stood there for 10 minutes until one of the five girls/women behind the counter helped me. The seamstress took 5 minutes to pin my dress. When I returned for the dress it did not fit, it was still too big. I wanted the seamstress to take the dress in more, b/c the top was hanging off of me, and she said the dress fit fine. Luckily, my great aunt is a seamstress and fixed the dress for me.

• Pros: None
• Cons: terrible costomer service, lack of experience